![]() Essentially, my product is dead in the water and it's not helping to see that the company has been ignoring their customers for over half of a year. Today, I can't use the dongle AND I can't use the in-built bluetooth on the macbook. I wasn't happy having to buy a dongle to sync it back when I bought the thing, but it worked and was reliable. The heart rate tracking does not work if you have any sweat on your skin, which makes it fairly useless. The charge 2, in my opinion, has been a disappointment. It took months to materialize and, aside from some poor design choices, it worked pretty well. ![]() I have been with this company from the beginning - back when their first tracker was vaporware and I had to pre-order it. That is what led me to the forum this morning. I installed the latest fitbit connect this morning, no change, still says I need to turn on bluetooth. ![]() I, too, am experiencing an inability to sync on Big Sur no matter what I try. I've had various issues with the fitbit connect program over the life of my charge 2, but nothing as bad as this. I have two macbook pro's and both had to be upgraded last week due to a known vulnerability. Thanking us for our "patience" will only last so long. (She is a forum moderator after all - not the company Director of Customer Relations or such.)Īt the bare minimum, the company should ensure that there is regular and ongoing communication with its customer base (i.e., more frequently than two months ago) even if the resolution is complex and will take time. I just hope the company has the good sense to take her forum feedback seriously and not just give her "scripted" replies back to us. How far up the chain do the complaints and forum feedback go? Based on AnaFitbit's responses there seems to be some form of communication back and forth. I do wonder about the level of communication and serious attention a forum moderator has with those "higher ups" in a position to resolve a company problem that customers are complaining about. Yes, unsupported customers DO leave - sort of Business 101 you would think! Tried forget/delete all devices nothing helps even my iPhone is the only device shown in Bluetooth preferences.Well said RunningGirl1 - I echo your comments from a business perspective too. Meanwhile my slightly older 2017 iPad can still connect. So something with the update has made my ability to work productively sharing files and photos via airdrop to and from my iphone impossible. The same thing every time I get the pairing number code sent to my phone, click Yes and bluetooth connects for less than a second then disconnects and a message pops up on my phone reading my Mac mini isn't supported.Įverything worked fine with initial release Monterey MacOS 12.0.1 MacOS 12.1 Monterey update breaks bluetooth connectivity I had previously installed MacOS 12.0.1 Monterey on a 960Gb Corsair SSD installed in my Mac mini 2014 and everything was great! Then after updating to MacOS 12.1 Monterey I cannot connect to my iPhone SE 2020 with bluetooth anymore, immediately after pairing MacOS disconnects and while both iPhone and my Mac seem to recognize one and other they won't connect, even after deleting com.apple bluetooth plist, or even the entire bluetooth preferences folder, restarting, etc.
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